Frequently Asked Questions

Orders.

I did not receive my order confirmation e-mail. What do I do now? If you haven’t received the order confirmation email in your inbox, you might want to check your spam or trash folder. If you don’t find the email in spam or trash, get in touch at admin@exclusivitea.co.uk and we will get straight back to you.

When does Exclusivitea Ltd charge my credit card? We charge your card only after you’ve added the items to cart and have confirmed the products you wish to buy, the shipping address and the delivery option you wish to use.

Why is my order cancelled? Exclusivitea Ltd reserves the right to cancel orders without stating reasons, for any reason prior to despatch.

Is my item still available? Stock indications are provided on the site, however these may not take into account items purchased in around the time of your purchase and can be subject to error. Hence all goods on the Web site are subject to availability and may be withdrawn at any time prior to despatch.

Why has the price changed since I last bought your tea? Prices are liable to change at any time because of variations in raw material prices for example. These changes will not affect orders for any goods for which despatch has already occurred. However, in the event that the prices or delivery costs of any goods ordered change after the order for those goods is placed but prior to the despatch of those goods, we will contact you using the contact details you provide us to check whether you still want to proceed with the order on the basis of the new prices and delivery charges.

How can I pay for the items? You can pay for any goods ordered via the site in full by Visa credit or debit card, Mastercard credit or debit card, and American Express credit card. We’ve chosen not to use PayPal at present, though this may change in the future.  We use a very popular and proven payment gateway called Stripe.

Can I pay with PayPal?  Currently, we are not accepting payments through PayPal, though this may change in the future.

Delivery.

Where can you deliver? Exclusivitea Ltd delivers goods within United Kingdom and selected European countries.

What is the delivery time? We will endeavour to deliver goods within 30 working days from the date on which the order for those goods was placed, expect for circumstances beyond our reasonable control. If we are unable to deliver your order within 30 working days we will notify you in writing of the delay. In the event of a delay in delivery of greater than 30 working days you may cancel your order resulting in us providing you with a full refund.

How do you deliver? We use Royal Mail Drop & Go.

Returns, Refunds and Replacements.

How do I cancel my order? To cancel your order, send us an email at admin@exclusivitea.co.uk with your order details and we’ll cancel it promptly. Please note that we cannot accept cancellations once the teas have been dispatched from our fulfilment centre.

Help, I’m not too happy with the tea (or have received the wrong shipment). What do I do now? Ensuring that our customers get only the highest quality teas is top priority for us at Exclusivitea Ltd! However, if you think we’ve messed up somewhere, either with the quality, quantity or contents of your order, just contact us admin@exclusivitea.co.uk and we’ll help you out with the best possible solution, including refunding your money where applicable.

How do I return my order? We pride ourselves for bringing you the freshest tea there is. And tea, just like any other vegetable or fruit, is perishable. We consider returned goods compromised in freshness, so we cannot accept returns. Instead, get in touch with us at admin@exclusivitea.co.uk and we promise to do whatever we can to remedy the issue. Your satisfaction is what matters to us most.